This is the Privacy Policy of Ticli Blaxland Lawyers (“we”, “us” and when relating to us, “our”).

We are committed to protecting the privacy of our contacts, customers, suppliers and employees (“you” and when relating to you, “your”).

In this policy we describe how we manage your personal information.

1.  The kinds of personal information we collect

The kinds of personal information that we collect include:

  1. Contact details such as name, role or position, address, email address, mobile      number, landline number and fax number;
  2. Information relating to your circumstances and affairs relevant to the matter/s in which we are instructed;
  3. Information about your legal interests and requirements and the legal services that you may wish to purchase;
  4. Information regarding our communications with you and your attendance at seminars and promotional events held by us;
  5. If you are an employee or prospective employee, information about your    qualifications, skills and work experience;
  6. If you are a supplier or prospective supplier, information about your business skills, services, products and prices;

2.  How we collect personal information

2.1  We collect personal information by various means including when:

  1. you contact us with a question or inquiry;
  2. you subscribe to our newsletter or legal updates service;
  3. you attend a seminar or event where we are hosting or presenting;
  4. you instruct us to act for you and we open a file and conduct a conflict check;
  5. our clients provide information relating to related and adverse parties relevant to the advice or services we are providing;
  6. we undertake a search or investigation;
  7. you visit our website. 

2.2  Where practicable we collect personal information about you directly from you. However, we may have collected information about you from a third party such as a client, a third party information provider, the courts or a person responding to our questions or inquiries.

2.3  We are required to collect the full name and address of our clients by the Solicitors Rules made under the Legal Profession Uniform Law Application Act 2014 (NSW). Accurate name and address information must also be collected in order to comply with the trust account record keeping requirements in the Legal Profession Uniform Law Application Act 2014 (NSW) and to comply with our duty to the courts.

2.4 If you are a client and do not provide us with name and address information we cannot act for you.

2.5 If you do not provide us with accurate personal information we may not be able to carry out our instructions or achieve the purpose for which the information has been sought.

3. The purposes for which we collect, hold, use and disclose personal information

3.1 We collect, hold, use and personal information in order to:

  1. respond to your enquiries;
    provide legal services;
  2. employ competent and diligent personnel;
  3. monitor or improve the use of and satisfaction with our legal services; and
  4. let you know about legal developments, our expertise and legal services that may be of interest to you.

3.2 We disclose personal information:

    1. in order to carry out the instructions of our clients; and
    2. subject to our confidentiality obligations, when using services in support of our legal practice.

4. The parties to whom your personal information is disclosed

4.1 Subject to our confidentiality obligations, we may share some relevant personal information with:

  1. parties related to a matter you have with us, government authorities and service providers as reasonably required to carry out your instructions;
  2. our e-mail marketing provider for the purposes of providing you our newsletter, invitations and legal updates; and
  3. third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.

4.2 We also will disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been is being or may be engaged in, in response to a subpoena, discovery request or a court order.

5. Disclosure of information outside the jurisdiction of collection

5.1 We do not disclose personal information to overseas recipients.

6. Opting out of marketing communications

6.1 We may, from time to time, send you newsletters, invitations and legal updates about our services. You can opt out of receiving further such communications by notifying us using our contact details below by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from us.

7. Security

7.1 We take reasonable physical, technical and administrative safeguards to protect your  personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. For example, we maintain our files in secure offices and limit access to personal information to individuals with a need to know.

9. Notification of Changes

9.1 If we decide to change our Privacy Policy, we will send you a copy of our revised policy or post a copy on our website.

10. Complaints / Contact us

If a breach of this Privacy Policy occurs, a complaint may be made to us by sending it to:

info@ticliblaxland.com.au or PO Box 28, Coffs Harbour NSW 2450

Attention: Privacy Officer

or by calling (02) 66 487 487

We will endeavour to respond to any complaint within 30 days.